Nice leisure. Nice food. very bad rooms. Thanks for the feedback. Regarding the room, it's not the size, design, decoration...all this is really good, but I comment on the maintenance. In the last year, I visited the hotel 3x, in the 3x I stayed in different rooms on different floors, and in all of them the room was not maintained, especially in the bathrooms. Dirty walls, broken doors, rusty bathrooms and showers, broken shower doors, old beds and mattresses, etc. And several times, there were other guests complaining about the same problem at the reception. I'm a big fan of the hotel, as mentioned, I love the structure, fun, open bar and food I have no complaints, but the rooms really need renovation, they leave something to be desired, and it ends up losing some of the hotel's shine. Even more so when we see that in other places the RIU is renovating its hotels, I believe that Panama deserves this renovation in the rooms. Again, in terms of fun, structure, food and drink Riu is a great option, however unfortunately, in terms of rooms, compared to other options (Decameron, Dreams, The Westin) you are in last place. Just a constructive opinion, because I really like the Hotel.
The hotel was excellent! The staff were so helpful and friendly. Food was amazing! The staff were constantly cleaning all the time. The entertainment was amazing. There was always something to do and EAT!!! The rooms were spacious and comfortable! Amazing resort! Highly recommend it! Food manager was constantly around checking up on things. The only downfall is location. The hotel is about 2.5 hours away from the main city…,Panama City and the main airport. Other than that. We were very happy with the hotel and service!
Food at the buffet was great, selection and quality was decent. Beach was clean and there was a decent pool bar (all the bars were great and the staff did a fantastic job). The rooms unfortunately were an issue. Getting towels was like pulling teeth and out of a 7 day stay they were restocked maybe 3 times. Mini fridge wasn’t restocked. Don’t bother with the restaurants as they are nothing special compared to the buffet. For the money, not bad.
Overall a nice hotel and vacation Pros Staff was VERY nice and VERY helpful. Food at the BUFFET was delicious and good mix of different things Drinks were great! Beach was overall very nice (however see note below) Cons Hotel is shaped like a "U" with the elevators in the middle of the "U". Its great if you're in the middle but terrible (like we were) to walk forever to get to our room if on the outside of the "U". Also not enough elevators for that size of resort Our "garden view" room was actually a view of a swamp/dump Our room looked run down and in need of repairs/upkeep. Our door lock was also broken and required service with multiple repairmen coming and spending over an hour to fix after replacing the whole door lock and handle. Lots of wear and tear evident on everything in the room A la carte restaurants were only OK. Food was average and only leftovers from the buffet. Service was VERY SLOW Swim up bar in the pool only opens at 11am and smelled of mold/spilled drinks/vomit. Needed a throughout cleaning Entertainment was not very interactive Resort is 2 hours from Panama City so excursion going downtown take a FULL day and 4 hours in the bus Cons (but not the resorts fault however still worth noting) Horsemen on the beach that were not affiliated with the resort would heckle and bother you CONSTANTLY to ride their horses for cash. Beach is black (from the volcanic ash) and not white sand. We did not mind however what we did mind was the beach being covered in trash and debris. Water (Beach) was very very murky. Could not see anything to the point they do not offer any scuba or snorkeling excursions
I had a great time with my friends.. The pools are really big and the evening shows were entertaining. Lots of laughs. The restaurants food wasn't the best also we have to constantly ask for towels and wash clothes.. Bring your own shampoo and conditioner.. The hotel is very far from the airport 21/2- 3 miles away.. I had a lot of friends with me so we made fun overall had an amazing time..
